Support

We offer both application and thechnical support for our range of different software. For your convenience and ease of mind we recommend you to have an agreement for update and support.

An Update and Support Agreement entitles you to

  • Administrator support regarding handling problems within the program free of charge.
  • Right to download the latest version of the program, within the same functional level, from the Internet free of charge.
  • Discount on the cost of labour if a visit is needed by one of our application engineers at your side.

On login, access will be given to the latest version of our software, e.g. Largo Synergy M3 or LargoMatch 2000. The system administrator will be automatically informed as soon as a new Version is released, together with documentation about added functions.

We also have the possibility to offer help and training in the different ways of preparing colour calibration databases for match prediction. Our application engineers can come to your site or we can support via phone, mail or “hands on” over the Internet.

For hands on support we use TeamViewer QuickSupport, available here teamviewer

How to get into contact with our support
Mail to techsupport@largoinnova.se for technical support or phone +46(0)300 514 61

Mail to appsupport@largoinnova.se for application support or phone +46(0)300 514 62

Bank Holidays 2019 At following dates is our office in Kungsbacka closed but the support mail addresses above are controlled.

1 January, New Year Day
18 April, Maundy Thursday, (office closes at 13.00)
19 April, Good Friday
22 April, Easter Monday
30 April, Day before First May, (office closes at 13.00)
1 May, First May
30 May, Ascension Day
6 Jun, National Day
22 Jun, Midsummer Day
1 Nov, All Saints eve, (office close at 15.00)
24-26 Dec, Christmas
31 Dec, New Year Eve

Technical Support

Technical Support

Our technical support gives advise regarding PC- related communication problems, problems with attached instruments, dispensers, printers, between programs or with licences.
+46(0)300 514 61

Application Support

Application Support

Our application support helps with understanding and training of operators in the different programs. We can help with the further adaptation of the program to your specific needs.
+46(0)300 514 62

Software Update

Software Update

Here you find the latest version of our software. To download these you will need an Update Agreement as detailed above.

For quotations or further information please contact the Appsupport or info@largoinnova.se


Application Training

Application Training

We show you how to do it... A series of short videos about some more generell application subjects. Over time we will add to this, so check it out in regular intervalls.

For further information please contact the appsupport or info@largoinnova.se